Have any questions about what to expect from
Maid Smart cleaning services?

We adhere to strict safety protocols, including using PPE, practicing social distancing, and sanitizing equipment between appointments to ensure the health and safety of our clients and staff.

Yes, all our professional cleaners undergo thorough background checks and are fully insured to ensure your safety and peace of mind.

Our standard operating hours are Monday through Friday, 9 AM to 5 PM. For special requests outside those hours, please contact us; we may be able to accommodate depending on availability.

You can reach us via live chat on our website, email us at hello@maidsmart.io, call us at (888) 479-3454, or message us through our social media platforms.

We do our best to accommodate cleaner requests for recurring clients. While we can’t guarantee the same cleaner every time due to scheduling, we prioritize consistency whenever possible.

Yes, we offer cleaning services for vacation rentals and Airbnbs. Contact us for custom scheduling and checklist preferences for turnovers.

Pricing is based on your home's size, condition, and the service type you select. We offer flat-rate pricing for transparency. Add-ons or additional time may affect the final cost. Our system is designed to address how many hours fully trained team members would spend cleaning the project.

Our teams are paid livable wages so tipping is not required. But our team members always appreciated tips for a job well done. You can tip in cash or request that we add it to your final invoice.

While we take great care during each service, if something is accidentally damaged, we’ll take responsibility and work with you to resolve it quickly. We are fully insured for your peace of mind.

We provide a range of services, including Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Green Cleaning, Interior Window Cleaning, and Commercial Cleaning. Each service is tailored to meet specific cleaning needs.

We provide an arrival window of 1–2 hours to account for traffic and job variations. Your cleaners will arrive during that window and text or call when en route.

No, our team brings all necessary cleaning supplies and equipment. If you prefer us to use specific products, please let us know in advance.

Delays are rare, but if your team is running behind, we’ll notify you as soon as possible. We value your time and will always communicate promptly in case of schedule changes. We do not offer discounts for late arrivals.

We do our best to honor preferred time slots. Early morning appointments (first of the day) offer the most precise timing. Midday and afternoon slots may have more variability due to previous jobs.

Yes, we offer recurring cleaning plans on a weekly, bi-weekly, or monthly basis. Recurring clients enjoy discounted rates and priority scheduling.

We provide cleaning services in Princeton, NJ, and surrounding communities. If you're unsure whether you're in our service area, please contact us on the support page.

If we’re unable to access your home at the scheduled time, a lockout fee may apply. Please ensure we have accurate entry instructions (key, code, or someone present) to avoid delays or rescheduling.

Yes! Many clients prefer to provide garage codes, door codes, or lockbox combinations. This allows for smooth access even if you're not home. Your security and privacy are always respected.

Upon request, we use eco-friendly, non-toxic cleaning products that are safe for children, pets, and the environment.

Your satisfaction is our priority. If you're not happy with our service, please contact us within 24 hours, and we'll address any concerns promptly.

If the team cannot access your home within 15 minutes of arrival and no alternate instructions are available, we may need to reschedule. A lockout fee may be charged to cover travel and lost time.

We understand that plans can change. Please notify us at least 24 hours before your scheduled cleaning to cancel or reschedule without a fee. Cancellations within 24 hours may incur a fee.

Yes, we’ll send a text or call to let you know when your cleaner is en route. If you have specific communication preferences, just let us know during booking.

You can update your entry instructions, contact details, or special notes by contacting our support team via chat, email, or phone. We recommend updating us at least 24 hours before your appointment.

Booking with Maid Smart is simple! Visit our online booking page, select your desired service, choose a date and time, and provide your home details. You'll receive an instant quote and can confirm your appointment online.

Please give us at least 24 hours’ notice to reschedule without penalty. For same-day rescheduling, availability may be limited and a fee may apply depending on notice and travel time.

We accept various payment methods, including credit/debit cards and online payments. Payment is due upon completion of the service.

It's not necessary for you to be home during the cleaning. Please provide us with access instructions, and ensure pets are secured for their safety and ours.

The duration depends on the size and condition of your home and the type of service booked. We'll provide an estimated time upon booking.

Absolutely! Please let us know any specific requests or areas you'd like us to focus on when booking, and we'll do our best to accommodate.

Yes, we offer gift certificates for any of our cleaning services. They make a perfect gift for friends and family. Contact us on our support page to purchase.

We recommend booking at least a week in advance to secure your preferred date and time. However, we may have availability for short-notice bookings, so feel free to check.

Standard Cleaning is for regular upkeep and surface-level cleaning. Deep Cleaning includes all Standard tasks plus extra attention to buildup, hard-to-reach areas, and neglected surfaces. We recommend a Deep Cleaning for first-time clients or homes that haven’t been cleaned in a while.

Yes, we love pets! Just let us know in advance so we can make sure your cleaner is prepared. For safety, please secure pets during the cleaning, especially if they are anxious around new people or equipment.

If your home requires significantly more time due to size, buildup, or unexpected conditions, we’ll contact you before proceeding. Additional time may result in a price adjustment, always discussed with you first.

We recommend tidying up personal items, putting away valuables, and securing pets. This helps our team focus on detailed cleaning and ensures nothing is accidentally misplaced or missed.